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About Bourque Associates International

Our Professional Speaking Services

Our Training, Seminars & Workshops

Our Management Consulting Services

About Ronald J. Bourque

What Our Clients Say

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About Our Management Consulting Services

Although some engagements are general in nature, most draw on one or more of the following disciplines: Total Quality Management Just-In-Time / Cycle Time Reduction Process Reengineering

BAI provides a full range of consulting services from training and coaching to actual interventions and implementation, depending on client requirements. Our approach to management consulting is custom tailored to meet your particular needs. After careful analysis and diagnosis of your unique situation, problems and challenges, we select the most practical approaches and tools available to provide unique solutions that work for your organization -- today and for years to come.

Total Quality Management

TQM is one of the most misunderstood and misapplied methodologies in America. Many organizations think they have succeeded when they have team meetings and charts on the walls. Unfortunately, they often have few real improvements to show for their efforts. In most cases, the difference between success and failure is seldom in the principles, but in their applications. When "We're doing everything right," and it still isn't working, something has to change, and it's usually something we can control.

If you are not satisfied with the results of your present TQM efforts, or if you are wondering how you can become more competitive in your market, we can help. We can provide the spark which ignites your efforts with the enthusiasm that will make a difference.

When properly trained and coached, cross-functional teams often improve processes more effectively than professional consultants. Best of all, these teams learn the methods and form the valuable habits of continuously improving their processes, so improvements can continue.

Drawing from the works of pioneers like Deming, Juran, Crosby, Ishikawa, Taguchi, and others, Bourque Associates International helps you select and implement the most relevant applications for your business. Our Management Consultant Services include:

Assessments
Situational analysis
Trouble-shooting
Program planning
Specialized solutions development and implementation
Full or partial implementation

See Training Programs, Seminars & Workshops for a more expanded description of our TQM approach.

Just-In-Time / Cycle Time Reduction

Drawing upon the many works of Schonberger as well as Stalk & Hout's Competing Against Time and others, we use proven techniques to reduce inventory, whether it's WIP on the factory floor or paper and forms in an administrative or financial process. It's incredible how much can often be achieved for a relatively small investment. Producing more quickly is usually less expensive and far more satisfying to customers.

See Training Programs, Seminars & Workshops for a more expanded description of our JIT approach.

Process Reengineering

Sometimes an entirely new process is required to become more competitive. If the existing process worked flawlessly, would it satisfy, or better still impress customers? If the answer is No, a new process is required.

We can help you develop a new process from scratch or even help incorporate existing process modules that may be competitive. Perhaps it is not the entire process, which needs to be replaced. In any case, we can help analyze the process to determine what stays and what goes.

The new competitive buzzword is value, and customers want as much value for as little cost as possible. Only processes, which are free from non-value adding work and engineered to complete necessary work as efficiently as possible, can meet this goal.

See Training Programs, Seminars & Workshops for a more expanded description of our Process Reengineering approach.

About Ronald J. Bourque

Consultant and Speaker
Ron Bourque consults with senior managers in support of their implementation of Total Quality Management. His frequent presentations have earned him a reputation as an entertaining and informative speaker throughout the U.S. and in many foreign countries. His persuasive style emphasizes the benefits of these methodologies, creating a desire to use them to increase competitiveness. He has studied TQM practices in Japan and around the world. Not limited to manufacturing, Ron has also helped service providers, investment houses, education and government groups improve a wide variety of processes. He participates in forums which actively foster TQM, Just-In-Time/Cycle Time Reduction and Process Reengineering practices.

In various engineering and management positions, Ron has learned practical approaches which yield timely results. For several years, he conducted assessments of manufacturing systems' capabilities to increase quality and productivity for his employer, key suppliers and customers. He has done extensive trouble shooting in administrative as well as manufacturing processes. To implement solutions across functional organizations and disciplines, Ron facilitated Error Cause Removal teams to provide coordination and foster synergy.

The former Chairman of the Education Forum of the American Quality and Productivity Institute, Ron has presented at several M.I.T. symposia with W. Edwards Deming, Ph.D. and numerous other distinguished leaders in the quality field. His international experiences include engagements in Australia, Canada, France, Germany, Holland, Hong Kong, Ireland, Israel, Korea, Scotland, Singapore and Taiwan.

Over a 13 year period with Digital Equipment Corporation, Ron held numerous engineering and management positions. As a Senior Quality Manager, he consulted with a wide variety of customers and suppliers. Prior to joining Digital, he worked for Raytheon as a Packaging & Material Handling Engineer, performing Transportability Studies for the PATRIOT Missile System. No stranger to line operations, Ron ran an extrusion plant nights for Webster Industries. He worked full-time for Andrew Wilson Company as a Production Controller while also attending college full-time.

Ron teaches courses in Quality Improvement at Northern Essex Community College. He is an instructor for Dale Carnegie & Associates and a member of the National Speakers' Association. Ron holds a B.S. Degree in Industrial Management from Lowell Technological Institute.

"What a great job you did at AT&T - thanks! Several attendees commented that your insights, and methods of presentation, gave them a whole new appreciation of the Far Eastern competitive threat."

J. A. Walters, Director
GMG Quality, AT&T

"We videotaped your presentation so that other Boeing employees can learn from your experiences... The telephone is ringing off the hook wanting to know when the videotape will be available..."

R. E. Schwartz, Director
Total Quality Implementation
Boeing Commercial Airplanes

"One of our Vice Presidents stated, "He really has a knack for driving his points home in a supportive, meaningful fashion."

G. G. Smith, Director, QP&IT
G.E. Government Services

"You may consider this letter my wholehearted recommendation to other businesses which are considering utilizing your professional skills and interpersonal talents for motivational seminars. It was a pleasure."

Paige S. Waffle, Human Resources
GE Silicones

"I want to thank you for the outstanding job you did at my Quarterly Meeting last week. You did a superb job of maintaining the attention of the 400 employees for the entire hour... I have received a tremendous amount of positive feedback on the presentation, and you have an open invitation..."

Joseph B. Daly, Operations Manager
Digital Equipment Corporation

"The Singapore Institute of Management, The Singapore Manufacturers' Association and the Advisory Committee are very grateful that in no small measure, your contribution has added significantly to the quality of the proceedings."

Tan Lee Gee, Executive
Business Services
Singapore Institute of Management

"Ron, thanks for all you've done for us. I've never heard a better presenter than you."

Captain Peter B. Bowman, USN
Commander
Portsmouth Naval Shipyard

"Your presentation today was nothing short of superb!"

Stephen K. Rice, Commissioner
Department of Resources & Economic Development
State of New Hampshire

"A million thanks for kicking off our 'Best of Tech-Prep' Conference on such a lively note. You were just what we hoped for-an energetic, enthusiastic, interesting and informative speaker who both educated and entertained. The evaluations all mentioned that you were tops, and that is a tough crowd to please!"

Helen Goransson, Executive Director
MVOTEC

"The response was overwhelmingly positive and we were more convinced than ever that Total Quality Management should be integrated into our current curriculum."

Daniel M. Asquino, President
Mount Wachusett Community College